FAQ

Prestige Prizes is all about giving you the best chance to win amazing prizes at affordable prices! Here's how it works:

• Choose Your Prize: Browse our collection of competitions featuring cars, holidays, tech gadgets, and more
• Answer a Simple Question: Quick qualifying question to ensure fair play
• Buy Your Tickets: From just 10p per entry — the more you buy, the better your chances!
• Win Big: Winners announced at our weekly live draws

Our INSTANT WINS are what make Prestige Prizes extra exciting! 🎉

1. When you buy a ticket for a competition with Instant Wins, you're automatically entered
2. Our system instantly checks if your ticket number matches any Instant Win prizes
3. If you win, you'll know immediately on screen!
4. Don't worry — your ticket is still valid for the main live draw prize

Click on any competition → Scroll to the product description → Look for the "INSTANT WINS" tab to see all available prizes and numbers.

You'll know immediately! Our system shows a "Congratulations" message right on your screen after purchase.

• When: Every live draw on Facebook
• How: We use a certified random number generator for 100% fair results
• Notification: Winners contacted within 24 hours via phone/email
• Verification: All results posted on our Winners page

We make prize delivery as smooth as possible! 🚚

• Small items: Royal Mail tracked delivery (usually 2–3 days)
• Larger items: Courier delivery with signature required
• High-value items: Where you're local enough, we may arrange hand delivery by a team member — otherwise we'll agree the best delivery option with you

• We'll arrange delivery to your preferred location
• You get to meet a member of our team in person!
• All transport costs covered by us

ABSOLUTELY! 🥇 Every single Prestige Prizes competition has a 100% GUARANTEED WINNER. Here's how:

• Guaranteed draw date & time: Every competition has a fixed draw date and time shown on the competition page — we stick to it
• No extensions: We never delay or extend a draw to sell more tickets
• No rollovers: If a competition doesn't sell out completely, we still draw a winner
• Fair system: If the random number generator selects an unsold ticket, we redraw until we hit a sold ticket

To participate in Prestige Prizes, you must be a UK citizen or permanent resident physically located in the UK. International citizens from other countries are not eligible to participate.

However, if you are an international citizen but the prize can be delivered within the UK, you may still be eligible to enter competitions where this applies.

Good news — you have options! Many prizes can be claimed as cash or site credit from your account page once you've won.

• Instant wins: Claim directly from your account and choose cash or site credit where available
• Main draw prizes: Cash alternatives may be available — values are shown on the competition summary and description
• Physical prizes: All physical prizes can be exchanged for a cash or site credit alternative. The alternative values are always listed on the competition summary/description before you enter

If you'd prefer not to take the physical prize, claim your alternative from your account or contact our team and we'll help you through the process.

We're sorry to see you go! To close your account, simply send an email to:

Our team will process your request promptly and confirm once your account has been closed. Please note that any active entries will remain valid until their respective draw dates.

Yes, absolutely. All players must be over the age of 18 to enter any one of our competitions.

• You will need to verify that you are over 18 at checkout by ticking a confirmation box
• You cannot complete a purchase without confirming you are 18+
• If any winner is found to be under the age of 18, the competition will be redrawn

Yes. We take responsible play seriously and give you full control over your spending.

• Spending limits: Set a weekly, monthly, 6-month, or yearly limit from your account settings
• Take a break: Temporarily disable your account or self-exclude for a set period
• Stay in control: Once set, your spending limit takes effect immediately and helps you stay within your means

Visit My Account → Account Controls to set or adjust your limits. You can only decrease a spending limit once set — not increase it — until the period expires.